Submit A Support Request

When submitting a ticket, please make sure of the following:

  • Support is provided Monday to Friday, from 09:00 to 17:00 GMT. Due to different timezones we cannot offer live support. However, your ticket will be answered as soon as possible in the afore-mentioned schedule.

  • Provide as much information as possible regarding your enquiry (if you are requesting technical support, accurately describe your problem and steps to replicate it etc).

  • If you are submitting a warranty claim please ensure that your product has been registered with us. Failure to register your product can slow down the processing of your claim.


Based in the UK we have worked passionately with suppliers & designers for many years aiding their product development, but we decided to get the best products for our customers it is best to design and build our own.



Ashton Road
Minety, Wiltshire
SN16 9QP

Email: info@titanincubators.com
Telephone: 0800 009 6270