Terms and Conditions

Titan Incubators
Ashton Road
SN16 9QP

Thank you for taking the time to read our terms & conditions. By using our web site, www.titanincubators.com, it means that you agree to these terms and conditions. We appreciate any feedback and this can be sent to:

Email: info@titanincubators.com

Telephone: 0800 009 6270

Here at Titan Incubators we supply products based mainly at the Poultry and Avian market our aim is to provide you your ordered products making sure they are a good quality products and are dispatched promptly to you in 1-3 working days to the UK and a few more working days to international orders chicken houses make take just a little longer.

Most packages are sent out within 1 working day of the order being placed. All parcels are sent DPD, Royal Mail, Hermes, TNT, DHL or Interlink Express, we do keep a record and a certificate of postage including tracking details provided upon request. We are also able to offer Next Day Delivery, but prices will be on application.

Please note that due to the circumstances beyond our control, Titan Incubators cannot be held responsible for delays by third parties, but should this happen please let us know, so that we can take it up with the service concerned.

Tax Charges:

All our prices include UK VAT where applicable. Our Vat Number is GB 872 1855 07

When you place your order you will be given a complete provisional cost of your order including shipping charges BEFORE you confirm your order. The price you actually pay on your total order may be a few pence up or down due to VAT rounding, this will be shown on your VAT Invoice supplied with your goods.

For delivery of orders outside of the EU, VAT may not be applicable, please ask for details.

Payment methods:

We accept Most forms of credit and debit cards as well as PayPal

Credit Card Security:

When the order is placed at our website, credit card numbers are encrypted using encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Advanced Orders:

For pre-order payments our confirmation of our address is:

Titan Incubators
Ashton Road
SN16 9QP

Delivery of these items will be listed on the description of the product at the time some pre order items may exceed 30 days, please double check item description again to confirm estimated per-order item delivery date we also reserve the right to cancel and refund advanced orders. Also please note pre-order dates are estimated and not guaranteed.


We guarantee your satisfaction. Most of our products come with a 12 month guarantee, from date of purchase. Consumables such as light bulbs and normal "wear and tear" are not included. Some products may be subject to manufacturers guarantee. We may ask a third party (normally the manufacturer) to operate our guarantee. Chicken houses are also subject to normal "wear and tear" and are also not included.

Delivery Costs:

As our products are very varied delivery costs are based on size and weight as well as number of consignments needed to be made up to complete your orders. On this basis delivery costs are shown out as you move to complete your order. These will however will be shown in full prior to you making payment and final confirmation of your order. Tax charges will also be shown in the appropriate heading at this stage.

Out of Stock Items:

We try to ensure we hold full stock all the time but on the odd occasion when a product is not available, you will be contacted and offered a full refund and/or replacement, alternatively you could wait until the product becomes available and your order will be given priority status.

Pricing Policy:

At Titan Incubators it is our policy to provide you with the best egg incubators, chicken house door openers and products at the best possible price. We will always have our best prices here on our website. We will pass on to our customers any promotions and these products will be highlighted within the Titan Incubators website.
due to circumstances beyond our control the cost of items may increase and our website will be updated as quickly as possible. These increases will not affect orders already received.


1. Claims for Shortage or Damage to your Order

Any claims for damage or shortage should be made to us within 3 working days of receipt of your order. Claims after this period cannot be considered. If you specifically ask for your order to be left if you are out, we can arrange for a "No Signature Required" delivery. In this case you agree that we or our delivery agent will not be held liable for any loss, damage, or delay arising howsoever such delivery of said items. No claims will be considered unless all the original packaging is retained for inspection by our carrier's representative. If any product is damaged in shipping we have the right to replace or repair the item before a refund is required, however this does not affect your right under 'distance selling regulations'.

2. Your right to cancel

If you are buying as a 'consumer', as defined in The Consumer Protection (Distance Selling) Regulations 2000, the Goods may be returned within 7 working days (excluding Saturday and Sunday and any English Bank Holiday) of delivery for a full refund of the goods returned assuming they are returned in a new unused condition less a maximum 10% (minimum £3.00) restocking fee. You may cancel your order for goods at any stage before, and up to 7 working days after, the goods are delivered to you by notifying us in writing at the address or e mailing us at our published email address info@titanincubators.com . We aim to process your order for dispatch to you within two working days of receiving it. This will vary depending on the delivery service you choose. Therefore, even if you do cancel your order shortly after placing it, it is possible that we will be unable to prevent any goods you have ordered being dispatched to you and you may then need to return them to us. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

3. On cancellation

For whatever reason you must return to us the unused goods, and the original packaging we have delivered to you. If the goods are faulty, incorrect on delivery we will meet the cost of return (we will advise you on how to return the goods) and (at our option) repair, replace or exchange any such goods; or refund you for the price paid including delivery charges. In all other circumstances (see para. 2) we will (at your option) exchange the unused goods or refund you the amount paid for the goods only less a maximum 10% (minimum £3.00) restocking fee, the buyer shall be responsible for the cost of returning the unused goods in their original packaging, and must take reasonable care of the goods. The cancellation policy does not apply to printed goods of any description, including books and videos, feeding stuffs unless faulty or damaged, or goods specifically obtained, or manufactured by us or our suppliers at your request.
This policy is in addition to any statutory rights you may have as a consumer, which remain unaffected.

4. Warranty Claims

Should any product supplied to you by Titan Incubators develop a fault after 7 working days following delivery and within the specified guarantee period we should be notified immediately. Should the fault fall within the warranty terms we will arrange for a repair or replacement at our option. You should not return the goods unless specifically asked to do so by us, when you will be given a "returns" reference number.

5. General

We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of Titan Incubators.

Titan Incubators strongly recommend that livestock, eggs etc. are not booked until all goods are received and checked.

Property and title to the goods remains with the Seller until paid for in full and Buyer shall allow access to repossess the goods at any time until full payment is received. The Seller reserves the right to clear any cheques before dispatch of the goods.

If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

We cannot guarantee that the appearance and/or colours of products shown in our catalogue or On Line shop exactly match the appearance and/or colours of the physical products themselves.

Any advice provided by anyone at Titan Incubators is provided to assist you with selecting the appropriate product. Any advice is provided in good faith on the basis that the information supplied by you is complete and accurate. The advice should not be relied upon in substitution for appropriate professional expert advice for example a Veterinary Surgeon, Environmental Health Officer or electrical engineer.

To the extent permitted by law, Titan Incubators accepts no liability for any loss, damage or injury arising as a consequence of the advice provided, or goods supplied.

These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.

In these terms and conditions:-

"Working day" means every day of the year except Saturdays, Sundays, English statutory and public holidays;

"You", "Your" and "buyer" means the purchaser of the goods, "Us" and "Titan Incubators" means P&T Poultry Ltd

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Privacy Policy:

Titan Incubators do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will not pass your e-mail address to other trusted traders unless you agree. We do not use 'spam', defined as random marketing emails in the Privacy and Electronic Communications Act, to personal email addresses.

The type of information we will collect about you includes:

your name
phone number
email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit [forbidden] the other features that use cookies.

The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us.

Data collected by this site is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Thank you reading our terms and conditions

And thank you for using our Titan Incubators online shop.

Kind regards
Titan Incubators


Based in the UK we have worked passionately with suppliers & designers for many years aiding their product development, but we decided to get the best products for our customers it is best to design and build our own.



Ashton Road
Minety, Wiltshire
SN16 9QP

Email: info@titanincubators.com
Telephone: 0800 009 6270