Frequently Asked Questions


What is the recommended weight for my chicken coop door? 

For both the Elite and Cube Chicken Coop Door Opener models, we recommend that the door should weigh no less than 300 grams and no more than 1 kilogram. 

What is included with a new Chicken Coop Door Opener?

  • String already inside the unit, ready to be connected to your chicken coop door
  • 4 screws for affixing the unit to your chicken coop
  • AA Batteries (4 packed with both Elite and Cube model)
  • Instructions for setting up your new unit

What if I lose my instructions?

Don't panic - we have a page on our website dedicated to instruction manuals for our units so help yourself to them here.


Where do you ship your products?

We ship to as many countries as we can, from the UK and Europe to the USA, Canada and Australia, and a fair few places in between. If you're further afield, please don't hesitate to drop us a message and we'll do our best to accommodate you. 

When will my order be sent?

If you place your order before 2pm GMT Monday-Friday, we aim to get it on its way to you that very same day. 

How long will it take for my order to arrive? 

Shipment times vary depending on where you are in the world. You can find our estimated timescales here.


Is there a guarantee on any of my products?

Yes - everything we sell on our website, apart from spares and accessories, come with a two year long guarantee as standard. 


How can I get in touch with any other questions I may have?

The best way to get in touch with us is by filing in our 'Contact Us' form, which can be found here

Once you have submitted your message, we will endeavour to respond within 2 business days.